What are the responsibilities and job description for the Customer Service Specialist position at VirtualVocations?
A company is looking for a Customer Service Representative to provide remote support for sales activities and customer communication.Key ResponsibilitiesDeliver exceptional customer service for sales, promotions, installations, and communicationsResolve customer claims and complaints fairly and efficiently, ensuring compliance with consumer lawsDevelop and implement organization-wide initiatives to inform and educate customersQualifications2 years of experience in customer service or a related roleFamiliarity with customer service processes, procedures, and best practicesAbility to work within well-defined procedures and guidelines to make decisions effectivelyProven ability to adapt to diverse work routines and processes
