What are the responsibilities and job description for the Customer Service Supervisor position at VirtualVocations?
A company is looking for a Supervisor, Customer Service.Key ResponsibilitiesOversee Team Leads and Representatives, providing support, training, and coachingMaintain KPI reporting and improvement programs while managing call center metricsEnsure team performance aligns with client objectives and fosters effective communicationRequired QualificationsHigh school diploma5 years of leadership experience in a healthcare call centerExperience managing high-volume call center teamsFamiliarity with EMR systems such as EPIC, Meditech, or CernerKnowledge of EOBs and authorizations / referrals
