What are the responsibilities and job description for the Customer Service Supervisor position at VirtualVocations?
A company is looking for a Customer Service Supervisor in Operations Management.Key ResponsibilitiesSupervise and train Customer Service staff, managing daily activities and performanceHandle escalations and resolve standard and non-standard problems within the teamBuild customer relationships and assist the team in achieving operational goalsRequired QualificationsHigh school diploma preferred; college degree preferred1-2 years of customer service-related experience preferredStrong leadership skills preferredIntermediate Microsoft Office knowledge preferredAbility to prioritize multiple assignments and work with a sense of urgency
