What are the responsibilities and job description for the Customer Service Team Manager position at VirtualVocations?
A company is looking for a Customer Service Team Manager I.Key ResponsibilitiesManage the customer service team, ensuring performance goals are metProvide coaching and mentorship to team members while overseeing customer interactionsCollaborate with senior management to improve business practices and the customer experienceRequired QualificationsBachelor's degree required3 years of customer service experience preferred4 years of people management and coaching experienceExperience in call center operationsProficiency in Microsoft Word, Excel, and Outlook
