What are the responsibilities and job description for the Customer Service Technical Specialist position at VirtualVocations?
A company is looking for a Customer Service Technical Specialist (Functional Application Support) to provide advanced technical support and improve customer satisfaction.Key ResponsibilitiesPerform advanced troubleshooting for a wider range of technical issuesAssist in the implementation of new procedures and techniques in customer supportTrain new employees on basic technical support proceduresRequired QualificationsExperience in Functional Application Support rolesAdvanced troubleshooting skills for technical issuesAbility to guide and train new team membersExperience with documentation managementKnowledge of finance or accounting concepts is preferred
