What are the responsibilities and job description for the Customer Success Manager position at VirtualVocations?
A company is looking for a Manager, Customer Success Management.Key ResponsibilitiesLead and mentor a team of Customer Success Managers to ensure effective service practicesMonitor team performance and implement training and development plansAnalyze key metrics to identify trends and improve client service outcomesRequired QualificationsFour-year degree or equivalent business experienceMinimum of 2 years of client relationship experience; Sales and Product Management experience is a plusProven leadership and project management skillsStrong organization and time management skillsDemonstrated proficiency with PC software, including Windows and spreadsheets
