What are the responsibilities and job description for the Customer Success Manager position at VirtualVocations?
A company is looking for a Customer Success Manager to enhance customer satisfaction and retention.Key ResponsibilitiesAct as a product expert to understand customer needs and value derived from the platformConduct structured account reviews to maintain and nurture key client relationshipsOwn expansion and renewal efforts for a distinct book of businessRequired Qualifications3 years of experience in customer-facing roles such as Customer Success, Account Management, or SalesPrior experience in B2B SaaS, VoIP, or communications software roles is preferredAbility to build trust and communicate effectively with various customer levelsExperience working fully remote for 3 yearsComfortable holding a quota and negotiating contracts
