What are the responsibilities and job description for the Customer Success Manager position at VirtualVocations?
A company is looking for a Customer Success Manager to ensure customers are fully onboarded, trained, and continually finding value with their product.Key ResponsibilitiesDrive and scale customer success initiatives, ensuring customers unlock the full potential of the productLead post-sale customer engagements, from onboarding through long-term adoption and renewal cyclesManage the health of customer accounts, conducting regular business reviews to ensure value and identify areas for improvementRequired Qualifications2-5 years of experience in customer success / account management, preferably within a SaaS environmentExperience working directly with customers to drive adoption, success, and retention of a productProactive, ownership mindset with the ability to manage both up and down the chainExperience with tools like Salesforce, ChurnZero, Front, or similar toolsA passion for building strong customer relationships and driving value for their business
