What are the responsibilities and job description for the Customer Success Manager position at VirtualVocations?
A company is looking for a Customer Success Manager to oversee client onboarding and ensure successful service delivery.Key ResponsibilitiesManage onboarding and post-onboarding implementations for new customersLead project management for client environments supporting CMMC compliance initiativesEngage with customers to assess health, identify service issues, and advise on additional servicesRequired Qualifications5 years of experience in leading technical projects in a customer-facing roleKnowledge of CMMC, DFARS 252.204-7012, and NIST 800-171Experience with Microsoft Office 365 Cloud platform and security technologiesExceptional organizational skills and a proactive mindsetAbility to work independently and as part of a team in a remote environment
