What are the responsibilities and job description for the Customer Success Manager position at VirtualVocations?
A company is looking for a Customer Success Manager, Scaled.Key ResponsibilitiesManage 300-350 customers to secure renewals and drive product adoption, achieving a total ARR of $4M-$5MConduct regular reviews with customers to understand goals and provide guidance on product usageAnalyze customer data and conduct QBRs to demonstrate product usage and customer growthRequired Qualifications3-5 years of experience in a customer-facing SaaS businessExperience leading change management initiativesAbility to set and monitor performance metrics and KPIsCommitment to prioritizing customer needs and satisfactionAbility to thrive in a fast-paced and dynamic environment
Salary : $5
