What are the responsibilities and job description for the Customer Success Manager position at VirtualVocations?
A company is looking for a Manager, Customer Success Manager - East.Key ResponsibilitiesLead and mentor a team of Customer Success Managers, fostering a collaborative team cultureDrive revenue forecasting and develop strategies to protect and grow monthly recurring revenue (MRR)Build strong relationships with key customers and collaborate with marketing and sales teams to leverage customer success storiesRequired Qualifications5 to 7 years of experience in customer success or account management within the technology industry2 years of leadership experience managing a team of customer success professionalsStrong understanding of cloud computing and familiarity with the Microsoft Azure ecosystemProficient in contract negotiation and conflict resolutionExperience with customer relationship management (CRM) software and understanding of customer success metrics
