What are the responsibilities and job description for the Customer Success Manager position at VirtualVocations?
A company is looking for a Customer Success Manager / Account Manager (Blended Role).Key ResponsibilitiesIdentify and maintain relationships with key stakeholders to ensure product adoption and satisfactionDrive revenue growth through upsell opportunities and collaboration with sales and finance teamsImplement strategies for account retention and monitor customer satisfaction metricsRequired Qualifications3 years of experience in customer success, account management, or a related role within SaaS / Martech / AdtechProven track record of meeting or exceeding retention and growth goalsStrong consultative selling and relationship management skillsFamiliarity with customer health scores and product adoption metricsProficiency with CRM and customer success platforms; experience with tools like Asana and Marketo is a plus
