What are the responsibilities and job description for the Customer Success Manager position at VirtualVocations?
A company is looking for a Manager, Customer Success to lead and develop a team focused on customer engagement and retention.Key ResponsibilitiesLead, mentor, and develop a team of Customer Success Managers to achieve performance goalsGuide the team in creating strategic engagement plans for high-value accounts and ensure effective onboardingImplement scalable processes for customer engagement and collaborate with cross-functional teams to enhance customer experienceRequired Qualifications6 years of experience in Customer Success or Account Management, with at least 2 years in a leadership roleProven expertise in leading high-performing teams, preferably in SaaS or the events industryStrong analytical skills and experience with customer health scoring modelsFamiliarity with CRM software and tools such as Salesforce and Google SuiteExperience with data analysis tools like Tableau, Snowflake, and SQL
