What are the responsibilities and job description for the Customer Success Representative position at VirtualVocations?
A company is looking for a Customer Success Representative II.Key ResponsibilitiesEnsure customer satisfaction by assessing experiences post-funding and providing necessary informationRespond to customer inquiries and manage escalations while maintaining quality assurance standardsCompile data from customer interactions and assist with inbound calls regarding refinancingRequired QualificationsAssociates or bachelor's degree in English, Communications, or MarketingExperience in customer service, telemarketing, quality assurance, or inside sales is preferredProficiency in Microsoft Office, especially Excel, and ability to work with multiple systemsHigh level of personal motivation, professionalism, and integrityFluency in Spanish is a plus
