What are the responsibilities and job description for the Customer Support Agent position at VirtualVocations?
A company is looking for a Customer Support Agent in the iGaming sector.Key ResponsibilitiesProvide exceptional customer service via live chat, addressing inquiries and resolving issues promptlyBuild positive relationships with customers and identify opportunities to enhance satisfaction and loyaltyCollaborate with internal teams to resolve customer concerns and improve overall customer experienceRequired Qualifications and ExperiencePrevious experience in a customer service role, ideally in live chat supportProficiency in using customer service tools and CRM platformsExperience in handling customer inquiries in a fast-paced environmentKnowledge of account verification processes and fraud detection is desirableFamiliarity with cryptocurrencies and blockchain technology is a plus
