What are the responsibilities and job description for the Customer Support Manager position at VirtualVocations?
A company is looking for a Manager, Customer Support to lead customer escalations and vendor management.Key ResponsibilitiesOversee vendor complaint handling processes and act as the primary point of contact for escalationsManage and resolve high-level customer escalations and ensure data integrity between systemsPrepare to hire and manage a team of customer service specialists while ensuring compliance with regulationsRequired QualificationsBachelor's degree in Business Administration, Management, or a related field5 years of experience with Contact Center resources, focusing on complaint resolution and vendor management2 years of people management experienceProven experience in handling high-level customer escalationsStrong understanding of financial services regulations and compliance requirements
