What are the responsibilities and job description for the Customer Support Specialist position at VirtualVocations?
A company is looking for an Onshore Customer Support Specialist.Key ResponsibilitiesManage escalated customer cases and ensure effective resolutionsEngage with customers through various channels, providing seamless supportEducate customers on product features and recommend tailored solutionsRequired Qualifications2 years of experience in a customer-facing support or sales roleStrong understanding of financial products and compliance standardsProficient with CRM systems and web-based applicationsAbility to work in a fast-paced environment with a high standard of customer experienceOpen to a flexible schedule, including weekends and holidays
