What are the responsibilities and job description for the Customer Support Specialist position at VirtualVocations?
A company is looking for a Customer Support Specialist who will provide high-quality support to customers in a remote setting.Key ResponsibilitiesServe as the first point of contact for users seeking assistance and provide effective solutionsResolve customer inquiries via Live Chat, Phone, or Email in a timely mannerMaintain expert-level knowledge of the product and document customer issues appropriatelyRequired Qualifications1 years of experience in software (SaaS) customer supportTechnical software troubleshooting experienceExperience in a fast-paced customer support environmentAbility to thrive in a metrics-focused roleAuthorized to work lawfully in the United States
