What are the responsibilities and job description for the Customer Support Specialist position at VirtualVocations?
A company is looking for a Customer Support Specialist who is passionate about customer service in a B2B SaaS environment.Key ResponsibilitiesRespond to support requests and ensure timely resolution while meeting SLAsLiaise with the product development team on bug issues and contribute to user support documentationIdentify process improvement opportunities and advocate for changeRequired Qualifications1 - 3 years of experience in customer support / service, preferably in a SaaS companyUnderstanding of applications relying on relational database connectionsExperience with ticketing systems (e.g., Zendesk, Freshdesk, Jira)Ability to work remotely and independently with consistent check-insFamiliarity with HR / compensation practices is a plus
