What are the responsibilities and job description for the Customer Support Specialist position at VirtualVocations?
A company is looking for a Customer Support Specialist dedicated to providing exceptional customer service and technical support.Key ResponsibilitiesProvide first-tier software support via the service ticket systemTroubleshoot and resolve technical issues while documenting ticket progressEducate customers on product features, updates, and best practicesRequired QualificationsProven experience in technical support and troubleshooting for software productsStrong understanding of databases and SaaS platformsHands-on experience with CRM platforms and ticketing systemsAvailability to provide afternoon and evening support until 8 : 00 PM ETExperience supporting SaaS or similar enterprise software
