What are the responsibilities and job description for the Customer Support Technician position at VirtualVocations?
A company is looking for an Ascend Support Technician to provide technical assistance and training to customers.Key ResponsibilitiesAnswer customer inquiries related to Ascend and escalate issues as neededEducate retailers on best practices and provide training on Ascend softwareDocument customer support history and assist with hardware and software installationsRequired QualificationsCustomer service experienceStrong troubleshooting skillsA two-year technical degree or higher is preferred, or relevant experience in lieu of a degreeWorking knowledge of Microsoft products, Windows, Office programs, and networkingSQL Server experience is a plus
