What are the responsibilities and job description for the Dealer Support Liaison position at VirtualVocations?
A company is looking for a Dealer Support Liaison to provide assistance to internal and external customers and resolve technical issues.Key ResponsibilitiesDevelop expert knowledge of product systems and respond to inquiries from Business Partners and Field TeamDocument troubleshooting steps and resolve technical issues while optimizing support workflowsAnalyze support data to identify trends and communicate insights to stakeholdersRequired Qualifications3 years of experience in customer support operations or a consulting roleUnderstanding of technical concepts and experience with programming languages (e.g., C , HTML, Java)Experience with relational databases and SQL queriesProficiency in Excel, including pivot tables and formulasPrevious experience in the automotive industry is preferred
