What are the responsibilities and job description for the Diagnostic Engineer position at VirtualVocations?
A company is looking for a Diagnostic Engineer responsible for identifying and resolving complex telephony and technology issues.Key ResponsibilitiesCollaborates with customers, vendors, and contractors to provide technical solutionsEnsures satisfactory resolution by following up with customer contactsTracks progress and documents communication within the incident management systemRequired QualificationsBachelor's degree in telecommunication or equivalent experience5 years' experience supporting telecommunications hardware and softwareExperience with Avaya CM 6.0 and higher adjunctsStrong computer skills and knowledge of business applicationsIndustry certifications on telephony and associated technology solutions preferred
