What are the responsibilities and job description for the Digital Engagement Manager position at VirtualVocations?
A company is looking for a Digital Engagement Manager to drive digital programs across the customer lifecycle.Key ResponsibilitiesDevelop, deliver, and report on digital programs to drive user adoption and growthAnalyze trends and execute strategies for scalable digital engagementImplement continuous improvement processes based on customer feedback and industry best practicesRequired Qualifications5 years of experience in Customer Success or Customer Training & Enablement3 years of experience in defining success criteria and KPIs3 years of experience in agile project management3 years of demonstrated analytical skills and data-driven decision makingGainsight Level I Admin certification required
