What are the responsibilities and job description for the eCommerce Phone Support Operator position at VirtualVocations?
A company is looking for a Virtual Store Support Operator to provide customer service and support for eCommerce operations.Key ResponsibilitiesAnswer incoming calls, make outbound calls, and respond to emails regarding customer inquiriesProvide part fitment information, process orders, and track shipments while maintaining customer recordsCollaborate with store leadership and other departments to resolve customer concerns and ensure satisfactionRequired Qualifications, Training, and EducationHigh school diploma or GED; minimum of 2 years related experience preferredTyping speed of at least 45 words per minuteMust be available to work flexible shifts, including weekends and holidaysExperience in a call center or customer service environment is preferredAutomotive knowledge and bilingual skills (French / English or Spanish / English) are a plus
