What are the responsibilities and job description for the Facilities Customer Service Specialist position at VirtualVocations?
A company is looking for a Facilities Customer Service Professional to manage client inquiries related to facilities management.Key ResponsibilitiesHandle incoming client calls and emails, assessing and dispatching requests appropriatelyDocument and process facilities work order requests, ensuring timely and accurate reportingProactively identify work order trends and communicate with team leads to improve serviceRequired Qualifications and EducationHigh school diploma requiredCall center experience preferredExtensive computer skills, particularly with Microsoft OfficeExperience in a switchboard or helpdesk environment is a plusAbility to manage multiple tasks simultaneously
