What are the responsibilities and job description for the Healthcare Customer Service Representative position at VirtualVocations?
A company is looking for a Healthcare Customer Service Expert - Phone Intake.Key ResponsibilitiesServe as the first point of contact for patients needing home healthcare servicesHandle approximately 60-65 incoming calls daily, assisting with both basic and complex inquiriesCollect and enter clinical and demographic information into the company portalRequired QualificationsHigh School Diploma or GED2 years of customer service experience in a call center environment1 year of experience in the healthcare or medical industry with knowledge of medical terminologyIntermediate keyboarding abilities (minimum 30 WPM) and proficiency in navigating dual monitors and multiple applicationsBasic PC skills, including familiarity with Microsoft Office applications
