What are the responsibilities and job description for the Help Desk Analyst position at VirtualVocations?
A company is looking for an Information Technology Technician.Key Responsibilities : Provide phone, chat, and web support for technical issues and service requestsRecord problem symptoms and escalate complex issues to higher-level supportMaintain knowledge of relevant products and service offerings to provide accurate solutionsRequired Qualifications : High school diploma or equivalent required; Bachelor's degree preferredAt least one year of technical experience in an enterprise support environment or equivalent education / technical certificationsExperience with CompTIA A , Net , MS Desktop Professional, ServiceNow, Device Manager, and Active Directory is preferredFlexibility to work within an 18x7x365 support teamRemote support (enterprise) experience preferred
