What are the responsibilities and job description for the Hospitality Supervisor position at VirtualVocations?
A company is looking for a Hospitality Supervisor to oversee the performance of Hospitality Representatives and ensure exceptional guest experiences.Key ResponsibilitiesManage a team of 3-6 Hospitality Representatives, including conducting meetings, performance reviews, and personnel actionsHandle complex customer relations and serve as the primary contact for Hospitality Representatives during shiftsPerform duties of a Hospitality Team Representative, responding to guest inquiries through various communication channelsRequired QualificationsHigh School Diploma or Equivalent2-4 years of work experience in customer support within food and hospitality or lifestyle brandsExperience with CRM platforms such as Desk and Salesforce Service Cloud1 years of supervisory experience at a similar organization is preferredAbility to lift / push objects weighing over 10 lbs
