What are the responsibilities and job description for the HR Service Desk Specialist position at VirtualVocations?
A company is looking for a Service Delivery and Operations (Ops) Talent (HR) Service Desk.Key ResponsibilitiesServe as a subject matter expert for Benefits, Leaves, Payroll, and Talent, providing resolutions on first contactEducate callers on information available on the intranet and document all interactions in the Case Management SystemEnsure compliance with standards such as HIPAA, PII, ERISA, and IRS while handling customer inquiriesRequired Qualifications1 year of contact center experience1 year of Health & Welfare benefits experienceExperience working remotely in a contact center environmentExtensive knowledge of Benefit, Payroll, and Leave programs and policiesAbility to work independently and maintain professionalism with confidential information
