What are the responsibilities and job description for the Implementation Specialist position at VirtualVocations?
A company is looking for an Implementation Specialist to join their remote team.Key ResponsibilitiesAnalyze client inquiries, escalate issues, and ensure client satisfactionProvide client support via calls and emails, and assist with project setupUtilize project management tools to track client progress and manage software setupsRequired QualificationsBachelor's degree or equivalent2 years of customer service experience1 years of software implementation or project onboarding experienceExperience supporting accounting or business operations softwareKnowledge of production workflows and accounting basics is a plus
