What are the responsibilities and job description for the Intake Specialist position at VirtualVocations?
A company is looking for an Intake Specialist to assist prospective clients with Social Security Disability applications.Key ResponsibilitiesAnswer inbound / outbound calls and guide clients through the intake processComplete intake forms accurately using the Customer Relationship System (CRM)Document all interactions and meet performance standards set by managementRequired QualificationsPrevious experience in a call center environmentAbility to show empathy and concern for othersCustomer service orientation with an energetic personalityBasic PC knowledge and familiarity with Windows operating systemsBilingual in English / Spanish is a plus
