What are the responsibilities and job description for the IT Help Desk Technician position at VirtualVocations?
A company is looking for an IT Help Desk Technician to assist end users with technical issues and support computer systems.Key ResponsibilitiesAssist end users with technical issues via phone, ticketing system, or Teams chatImage and configure new computer systems, providing break / fix supportDocument work in the ticketing system and assist with technology projects as assignedRequired Qualifications and Education1-3 years of recent, similar experienceA certification is a plusAssociate degree in information technology or related field highly desiredProficient knowledge of desktop hardware, software, and applicationsAbility to lift 50lbs
