What are the responsibilities and job description for the IT Service Manager position at VirtualVocations?
A company is looking for an IT Service Manager (ITIL / ISO27001).Key ResponsibilitiesSupport the implementation of change management and ITSM processes for ISO27001 certificationLead the change management procedure and ensure proper documentation and execution of changesAlign reporting and problem management procedures with certification requirements and conduct reviewsRequired QualificationsExpertise in change management and ITIL processesExperience with Incident, Request, Problem, and Configuration ManagementAbility to create comprehensive process documentationProficiency in both German and English (written and spoken)Experience in reporting and analytics related to ITSM metrics
