What are the responsibilities and job description for the IT Support Analyst position at VirtualVocations?
A company is looking for an IT Support Analyst to provide responsive support and manage IT-related tasks.Key ResponsibilitiesServe as the first point of contact for the internal IT Help DeskMonitor and manage company endpoints and workstations for security and performanceDevelop and maintain user-friendly documentation and standard operating procedures (SOPs)Required Qualifications2-4 years of college coursework in a relevant field or equivalent work experience2-4 years of experience in an IT-related roleHands-on experience managing Apple macOS endpoints in a corporate environmentExperience managing multiple operating systems, including Linux, macOS, Windows, iOS, and AndroidProficiency with Endpoint Management and MDM solutions such as Jamf or WorkspaceOne
