What are the responsibilities and job description for the ITSM Administrator position at VirtualVocations?
A company is looking for an ITSM Administrator to manage and support its IT service management systems.Key ResponsibilitiesManage and administrate the ITSM platformProvide technical assistance and resolve requests while handling incident ticketsMonitor the health, usage, and compliance of the ITSM platformRequired QualificationsPrior experience as an ITSM administrator, preferably with tools like ServiceNow or ZendeskExperience in an Enterprise environment focused on ITSMProficient in scripting languages such as PythonKnowledge of ITIL practices; ITIL Certification is a plusExperience in process automation and optimization is advantageous
