What are the responsibilities and job description for the Live Operations Specialist position at VirtualVocations?
A company is looking for a Live Operations Specialist to maintain the success of field operations and resolve complex issues.Key ResponsibilitiesBecome the resident expert on the platform, processes, and policiesProvide support for movers over the phone and dispatch orders for field teamsQuickly respond to internal issues and collaborate with other departments to resolve escalationsRequired QualificationsBachelor's degree from a university preferredAvailability to work on weekends requiredHigh-speed Internet connection required3 years of professional experience in a similar, customer-facing roleExperience collaborating with a remote, distributed team
