What are the responsibilities and job description for the Member Escalations Team Lead position at VirtualVocations?
A company is looking for a Member Escalations Team Lead to manage a team of support staff and drive operational goals.Key ResponsibilitiesHire, manage, and develop a team while overseeing performance management and HR tasksMonitor team outcomes and operational KPIs, conducting analysis and action plans for improvementsLead team communications and foster an inclusive culture aligned with company valuesRequired Qualifications2 years experience in a customer service or escalations environment1 years healthcare and / or insurance experience2 years of direct people management experience1 years of experience using data and metrics to drive improvements1 years managing projects
