What are the responsibilities and job description for the Member Support Specialist position at VirtualVocations?
A company is looking for a Member Support Specialist to provide operations support to members and internal teams.Key ResponsibilitiesDeliver high-quality, frontline customer support to meet service levelsReview customer contacts and provide insights for process improvementsCreate exceptional member experiences through effective communication via chat, phone, and emailRequired Qualifications2 years of experience in customer support, operations, or contact center rolesBasic computer skills; familiarity with Mac / iOS preferredExperience with CRM tools, especially Zendesk and SalesforceProficiency in Microsoft Suite, particularly Word and ExcelRemote work experience preferred
