What are the responsibilities and job description for the Operations Specialist position at VirtualVocations?
A company is looking for an Operations Specialist to ensure smooth money movement and provide exceptional customer service.Key ResponsibilitiesFile and manage chargebacks, disputes, and collections, ensuring timely resolution while monitoring transactions for accuracy and securityAssist customers and business accounts with chargebacks and account inquiries through various communication channelsTroubleshoot discrepancies, escalate technical issues, and maintain accurate records of interactions and resolutionsRequired QualificationsBachelor's degree in Business Administration, Finance, Operations Management, or a related fieldProficient in spreadsheet tools (e.g., Excel, Google Sheets) for data analysis and reportingAbility to work independently and prioritize tasks in a fast-paced environmentFlexible availability, including the ability to work night shifts and weekends as requiredExperience in customer service or financial operations is a plus
