What are the responsibilities and job description for the Outbound Customer Service Advocate position at VirtualVocations?
A company is looking for an Outbound Customer Service Advocate II to deliver education and information to members and providers.Key ResponsibilitiesReaches out to members and providers for educational support and informationEscalates calls when providers are unable to deliver solutionsDocuments information for quality and performance tracking through CRM applicationsRequired QualificationsHigh School diploma or GED required1 - 2 years of related experience preferredVocational or technical education may be requiredExperience in a contact center environment preferredContinuous learning education may be beneficial
