What are the responsibilities and job description for the Overnight Helpline Specialist position at VirtualVocations?
A company is looking for an Overnight Screening & Information Specialist.Key ResponsibilitiesAssess the needs of Helpline users via phone, online chat, and SMS textingProvide information and referrals to substance use, gambling disorder, and related servicesEngage and motivate users to follow through on referrals using active listening and motivational interviewing techniquesRequired Qualifications3-5 years of related experience in Substance Use, Recovery, Problem Gambling, or a bachelor's degree in a related fieldExperience in information and referral services or customer service requiredGood computer skills and experience with online systems and databasesWillingness to work with consumers who may be ambivalent or impairedTwo years of sobriety for individuals in recovery preferred
