What are the responsibilities and job description for the Patient Services Resolution Representative position at VirtualVocations?
A company is looking for a Patient Services Resolution Representative to handle patient inquiries and resolve billing issues.Key ResponsibilitiesManage inbound calls and provide customer service to patients and insurance companiesResolve billing issues and update patient information while adhering to policiesDocument customer issues and liaise with collections to ensure accurate account managementRequired Qualifications and Education1-2 years of customer service experience, preferably in healthcareHigh school diploma or equivalent requiredExperience in call center, customer service, or medical billing is preferredKnowledge of medical insurance terminology is essentialFamiliarity with basic ICD-10 and CPT coding is helpful
