What are the responsibilities and job description for the Pharmacy Technician Advocate position at VirtualVocations?
A company is looking for a Member Advocate who is passionate about helping others and delivering exceptional customer service.Key ResponsibilitiesServe as the primary source of information for members, pharmacies, and physicians via phone, email, and chatResolve inquiries and issues related to claims processing and eligibility, while documenting engagement outcomesCollaborate with other departments to improve the overall member, physician, and pharmacy experienceRequired QualificationsMinimum of 1 year of customer service experienceStrong proficiency in Microsoft Office productsWillingness to obtain certification as a pharmacy technician within one year of hireFlexibility with scheduling, including rotating Saturdays and evening shiftsReliability and punctuality
