What are the responsibilities and job description for the Production Support Specialist position at VirtualVocations?
A company is looking for a Production Support Specialist to ensure the stability and availability of mission-critical production systems.Key ResponsibilitiesMonitor and manage the health and stability of production systemsLead SWAT calls during high-priority incidents and manage the incident ticketing processCoordinate with cross-functional teams to restore service levels and assist in disaster recovery activitiesRequired QualificationsBachelor's Degree in Computer Science, Information Technology, Engineering, or a related field6 years of experience in production support, including on-prem and cloud-based systems managementHands-on experience with production support tools such as Splunk and DatadogExpertise in managing APIs, message queuing, and microservices architecturesExperience with cloud platforms like AWS, Azure, or Google Cloud
