What are the responsibilities and job description for the Quality Assurance Manager position at VirtualVocations?
A company is looking for a Manager, Quality Assurance to oversee the organization's Quality Assurance Program.Key ResponsibilitiesOversees the development of systematic approaches for assuring high quality services that meet customer needsGathers data for Service Level Agreements (SLAs) and builds SLA report cardsDevelops and implements key process improvement efforts while auditing back-office operationsRequired Qualifications10 years of experience in a large operation with multifunctional services, including 2 years in a leadership roleProven experience in an Audit function with documentation and reporting skillsAdvanced skills in MS Office products (Excel, Access, PowerPoint, and Word)Ability to identify performance gaps and implement process improvementsExperience with compliance standards such as Payment Card Industry (PCI) standards
