What are the responsibilities and job description for the Remote Phone Support Specialist position at VirtualVocations?
A company is looking for a Phone Support Specialist to provide customer service support for clinical trial participants and site staff in a remote setting.Key Responsibilities : Answer inbound calls from patients and healthcare personnel to provide customer serviceAct as a liaison for additional support between end users and medical device manufacturer representativesBe available to work during non-business hours (4 : 30pm - 7 : 30pm EST M-F)Required Qualifications, Training, and Education : High School diploma or GEDClinical trial experience of at least 3-5 years is a plusLeadership experience is a plusExperience in the medical device industry (education or customer support) is a plusKnowledge of ZenDesk is a plus
