What are the responsibilities and job description for the SaaS Product Support Specialist position at VirtualVocations?
A company is looking for a SaaS Product Support Jedi to assist their client base in the Americas region.Key ResponsibilitiesProvide product support through email, phone, and Zoom calls, ensuring timely and accurate responsesConduct self-driven learning to become a product expert and assist clients with technical consultationsCollaborate with the engineering team to identify and report bugs and suggest product improvementsRequired QualificationsTwo years of professional experience in a SaaS support or client-facing roleFluency in English; bilingualism is a plusFamiliarity with technical terms such as HTML, CSS, JS, API, and database queriesAbility to work independently and as part of a collaborative teamAccess to reliable internet and a dedicated workspace free from distractions
