What are the responsibilities and job description for the Senior Client Advocate position at VirtualVocations?
A company is looking for a Senior Client Advocate responsible for managing client inquiries and ensuring satisfaction for complex accounts.Key ResponsibilitiesFacilitates resolution of client inquiries and issues, ensuring satisfaction for all stakeholdersCoordinates special requests and manages follow-through with internal partnersDevelops customized reporting and maintains comprehensive documentation of client interactionsRequired Qualifications5 years of client service experience, particularly with large, complex accountsProficient in Microsoft Tools and knowledgeable in SalesforceStrong knowledge of group insurance products and Absence Management servicesCollege degree preferredAbility to adapt in a fast-paced environment and work collaboratively with diverse teams
