What are the responsibilities and job description for the Service Delivery Manager position at VirtualVocations?
A company is looking for a Manager, Service Delivery to oversee client expectations and support consumers with software and services.Key ResponsibilitiesManage client site implementation and maintenance, ensuring updates and quality assuranceCollaborate with internal teams to meet client deliverables and train clients on system featuresResolve client issues promptly and drive continuous process improvementsRequired Qualifications5 years of direct client and / or associate / analyst experience preferred2 years of project management experienceSolid technical background and proficiency in Excel (VLOOKUP, Pivot Tables)Bachelor's Degree or equivalent combination of education and experienceExceptional analytical skills and ability to work in a fast-paced environment
